BOOKING TERMS & CONDITIONS

When booking an appointment, you will be required to provide your credit card details, which will be stored securely on the Fresha website. These details are necessary to confirm your appointment and are managed in compliance with privacy and data protection standards.

If you prefer not to store your card details, you can book in person or over the phone with a non-refundable deposit of 50% of the appointment value. This deposit can remain on file indefinitely or be applied to your next appointment.

We send appointment reminders via email or SMS 2 days and 1 day prior to your scheduled time. It is your responsibility to confirm your appointment. Any appointment left unconfirmed within 24 hours may be automatically cancelled, and a 50% charge of the appointment value will apply.

DEPOSIT POLICY

  • All deposits are non-refundable.

  • If you fail to show up, cancel, or reschedule your appointment less than 48 hours before the scheduled time, your deposit will be forfeited.

  • Deposits are required to reserve appointments for time-intensive services, including coloring, keratin treatments, and extensions. This ensures that we can efficiently manage our team’s time and cover operational costs.

NO-SHOW POLICY

Clients who fail to attend their appointment without prior notification will forfeit their deposit and may be restricted from booking future services. Repeat offenders may be required to prepay the full appointment cost upfront when scheduling future appointments.

CANCELLATION POLICY

Cancellations or rescheduling requests made less than 24 hours before the appointment time will result in the loss of the deposit or a 100% charge of the total service value.

EMERGENCIES & UNFORESEEN CIRCUMSTANCES

We understand that emergencies can arise. However, in cases of last-minute changes or cancellations due to emergencies, deposits will still be forfeited. Any new booking may require full prepayment at the time of scheduling.

SERVICE SATISFACTION POLICY

We strive to deliver exceptional service to every client. If you have any concerns or feedback regarding your appointment, please contact us at hello@cherrypink.com.au within 7 days of your service.

If the service does not meet your satisfaction:

  • You must notify us immediately.

  • While we value your feedback, refunds or credits are not provided for dissatisfaction arising from personal preferences or a change of mind.

  • Corrective services are offered within 7 days and only if the service provided deviates from the agreed consultation.

CORRECTION POLICY

  • If there is a discrepancy in the service provided compared to the agreed consultation, we will provide a corrective service within 7 days of the original appointment.

  • Corrections are not offered for outcomes impacted by hair health, previous treatments, or unrealistic expectations beyond what was agreed upon.

For example:

  • If you agreed to and paid for a half head of foils, no correction will be offered if the result is not as light as expected due to the limitations of your hair’s condition.

  • However, if you paid for a full head of foils and only received a half head, a corrective service will be provided.

NO CHANGE OF MIND POLICY

Once a service has been completed, we do not offer refunds, credits, or redo services due to a change of mind or differing personal preferences.

HAIR CONDITION CONSIDERATION

The outcome of your service is influenced by the condition of your hair, including its texture, history, strength, and overall health. While we guarantee to use professional expertise and high-quality products, results may vary depending on these factors.

By booking with us, you acknowledge these factors and understand that we cannot guarantee outcomes beyond what is achievable based on your hair’s condition.

PRIVACY & DATA PROTECTION

Your personal and payment details are stored securely in compliance with industry standards. We do not share or sell your information to third parties. Your privacy is of the utmost importance to us.